The Future Of Customer Experience – 3 Examples Of... →
smarterplanet: The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities. Salefsorce.com is on the edge of this trend. It continues to acquire companies that automates an agent’s tasks to become...
Decline of the phone call: Ofcom shows growing... →
infoneer-pulse: Britons spent 5% less time on the phone in 2011 than the previous year, but texting showed no sign of losing its appeal as we sent an average of 50 messages a week. That is double the figure from four years ago, making texting the most popular form of daily communication. The mobile revolution has continued apace, with just under four in 10 adults now owning a smartphone and...
Tablets, Smartphones Drive Engagement, Ad Response →
[Publishing is] making something public. That’s not a job anymore. That’s a...– Clay Shirky (via austinkleon) This is more or less my view of the current media landscape. ‘Publishing’ used to make you special. Media brands are still trying to figure out how to prove they’ve earned the respect they used to get at default, when the whole world publishes, when publishing is part...
Higgs And Aristotle: A Parable of Ethers →
npr: “Aristotle and Peter Higgs walk into a pub. Higgs, as usual, orders a malt. Aristotle, more of a wine fellow, stays close to his Greek roots. ‘So, I hear they found it,’ says Aristotle, with a twinkle in his eye. ‘It sure took a long time, but I guess they did,’ answers Higgs, beaming. ‘You think 40-odd years is a long time? I waited 23 centuries!’ ‘What are you talking about?’ asks...
How Are Virtual Personal Assistants Changing... →
kottke.org: 3-D printed shoes that could help... →
jkottke: For his final project at the Royal College of Art in London, Luc Fusaro outlined a process for building custom-fitting sprinting shoes that weigh just 96 grams. The shoes are fabricated using a selective laser sintering process that uses precise 3-D scans of an athlete’s foot to… Is 3D printing a manufacturing revolution?
Twitter is heading in a direction where its 140-character messages are not so...– Interview of CEO Dick Costolo, Los Angeles Times | Twitter is building a media business using other people’s content (via courtenaybird)
Marketers Continue to Expand Digital Budgets, but... →
I got into trouble a while ago for saying that I thought the internet led to...– Margaret Atwood (via ayjay) Write on! (via fred-wilson)